Details Of Order Issues That You May Be Concerned About

For
online transactions, most of us worry about its risks. Because we can only get
to know each other through the Internet, and we don't know each other. So
below, Fengcai will introduce the payment method, delivery method, time and
after-sales issues that you will focus on. At the same time, Fengcai private
label fitness apparel manufacturer promises to provide after-sales service to
all customers in terms of quality, quantity and transportation issues. Keep
reading to learn more.
1.
How to pay the purchase price and payment deadline?
Payment
methods: We accept Western Union, T/T, MoneyGram, Paypal, Trade Assurance. And
Trade Assurance can be paid by T/T, Credit Card, e-checking.
Payment
term: Our payment terms are 40% deposit in advance and 60% balance before
shipment.
2.
How to deliver the goods and how long does it take?
Delivery
of goods: We deliver bulk goods by air, sea and express, such as DHL, UPS,
Fedex, TNT, etc.
Time
required: The transportation time is based on the transportation method.
Usually we send it by courier, the longest is no more than 5 days.
3.
How do you deal with after-sales issues?
Let
us introduce the process of applying for after-sales service:
a.
Collect information
l Customers
need to provide photos related to clothing quality issues raised by customers:
such as logo issues, printing, thread breakage, color difference, etc.
l For
the clothing size issues raised by the customer, the customer needs to measure
the clothing according to our clothing measurement standards and take photos
for confirmation.
l For
the customer's problem of missing items (damaged outer box, insufficient
clothes), the customer needs to provide photos of the outer box and check the
actual quantity received.
l If
the customer proposes that the actual received quantity is less than the order
quantity (the outer carton is not damaged), the customer needs to check
according to the packing list provided by us (per carton, how many pieces of
style are missing, color and certain code), if the quantity is missing More
than 3, the customer needs to provide the weight of the receiving box.
b. Feedback to manager
If
a salesperson receives a customer’s after-sales problem, he will first report
it to the manager, who will provide guidance on the actual problem.
c.
Negotiate with customers
After
finding the solution, the sales staff will contact the customer and discuss the
solution, and finally solve the after-sales problem.
Business
owners, Do you want to get all kinds of trendy custom activewear at wholesale
prices in your store? Fengcai gym wear factory is here to provide you with all
kinds of help. Hurry up and contact us!